Contact centre information clerks

Role Responsibilities

  • Dealing with incoming calls and messages from clients, whether to answer queries, handle calls for service or sort out complaints
  • Identifying requirements and entering events into a computer system
  • Dispatching tasks to other units, when relevant
  • Invoicing or handling payments, where necessary
  • Sending letters, information sheets and other documents to clients
  • Advising clients of additional products or services

    Skill level